Ever opened a bottle of wine, had a sip or two and decided you just didn’t like it? Happens all the time, right? The thing is, in most cases you can return that wine, especially if it was purchased at one of the many provincial monopolies in Canada. Here’s a short primer on refund, return and exchange policies across Canada.
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“The SAQ exchanges or refunds any product purchased in an SAQ outlet less than a year before. You must present the sales receipt when requesting a refund. For exchanges, the sales receipt is optional.” The LCBO used to offer their customers that same level of respect to offset the negative impact a monopoly’s policies can effect upon a helpless consumer (monochromatic and or lack of quality choice, lottery selections for small lot and hard to acquire selections, indifferent deference to local product, hyperbolic inflation on comparable US supermarket wines, archaic laws towards inter-provincial shipping, import agent strong arming, to name a few). As of April of 2012, you now have only 30 days to return a bad bottle and unlike the SAQ, you need the receipt for a direct exchange. For LCBO returns, wines “must be in ‘saleable condition’ and accompanied by the original receipt. Saleable means that the product must be unopened and have the label intact, for example. Defective product is treated differently.” Manitoba follows suit. Who brought these guys to the party?
The same applies to defective products; wines with perceptible flaws, such as TCA (cork taint) or VA (volatile acidity). The 30-day LCBO rule is a sham, I mean shame. The open-ended return policy made up for so much of the monopoly’s shortcomings. Alas, no more.
British Columbia’s Liquor board is no piece of cake either. You can only “return a product in B.C for a full refund, provided the product is unopened, in saleable condition an official BC Liquor Stores receipt for the product is presented.” At least they’ve thrown a bone to caterers who can now return unopened liquor products. Nova Scotia follows Quebec’s policy. “Defective or broken product may be returned to any NSLC store for full exchange or refund and does not require a receipt. All customers returning defective or broken product must be willing to provide name, address and telephone number to the NSLC store representative.”
In Saskatchewan it appears that only “permittees can return any unopened spirit and wine bottles and sealed, full beer cases that were purchased for the event provided they provide the original sales receipt.” Remind me not to purchase defective wine in that province. As far as New Brunswick is concerned “at the discretion of the Liquor Store Manager, Alcool NB Liquor will accept product returns for full refund. The sales slip should accompany the returned item.”
Newfoundland’s system, at least on paper, is very fair and civilized, though all returns seem to be in the powerful hands of a store manager. “NLC will accept product returns, at the discretion of the Liquor Store Manager. In the case of defective merchandise, NLC will permit product returns or exchange, at the discretion of the Liquor Store Manager for a full refund where the product is no more than half empty and he product was listed by NLC within the last 12 months. Better than the LCBO. Best of all may me Prince Edward Island. “At the discretion of the Liquor Store Manager, the PEILCC will accept product returns for full refund. The sales slip should accompany the returned item. All returns will be on a “bottle-for-bottle” basis.” Civilized.
Alberta’s Gaming and Liquor Board only accepts “refunds for the following types of faulty products; returned due to customer complaint; a sealed bottle(s) which: is partially filled; has a damaged cap or cork; or is contaminated with a foreign material. A claim for a refund for a faulty product must be received by the AGLC Product and Pricing Department within 30 days of receipt of product by the claimant.” Quality retailers in provinces with a private system (like Alberta) will also take back an unwanted bottle, though they might not be so lenient when you try to bring back that bottle of First Growth Bordeaux. Some wines are sold with an unwritten rule. You lay down your money and you takes your chances.
Everybody’s got a hungry heart. “Lay down your money and you play your part.” So, to avoid disappointment and disappointing your local monopoly or retailer, here are five bargain wines, one for each day of the week beginning today, Monday June 10th. Five wines that will present no reason to be looking for a refund or an exchange.
The Grape: Shiraz
The history: New range of fair trade and sustainable wines from 321 year-old Stellenbosch winery Zonnenbloem
The lowdown: This is not a cheap bottle of fermented sugar. A breath of restrained, balanced and fresh grapes awaits
The food match: Grilled Rib-Eye Steaks and Local Asparagus
Place In The Sun Shiraz 2012 (286088, $13.10) is a balanced effort “at half the price” of many similar South African wines, here crafted by the Cape’s Zonnenbloem Winery from vineyards cooled by False Bay. Campfire smoke, grilled meat, spice and antipasti char attribute this chewy, biltong red. Characterized by a musical, magical, folk spirituality. A Hoodoo Guru. 88 @APlaceintheSunSA
The Grape: Gewürztraminer
The history: Grape King Curtis Fielding and winemaker Richie Roberts are swiftly crafting a mid-range, diverse portfolio into the Ontario wine industry, unparalleled in execution and success
The lowdown: This Gewürz leans Alsace in a sweet sense but not in heft or a serious, contemplative way
The food match: Grilled Cumin Salmon
Fielding Estate Gewürztraminer 2010 (146753, $15.95) acts likes lees dessert as almond vanilla pudding with a side of lychee preserve. While I heart more the Riesling and Pinot Gris from winemaker Richie Roberts, this sugarplum Gewürztraminer has earned a rightful place at the table. 88 @FieldingWinery @RichieWine
The Grape: Tempranillo
The history: Tempranillo specialist from Spain, located in Fuenmayor, in the heart of Rioja
The lowdown: Consistent value Tempranillo from a modern facility crafting wine with a foot in the austerity of the past
The food match: Barque Smokehouse Brisket
Lealtanza Crianza 2009 (114835, $16.95) exhibits more heat and caramelization than previous vintages. Vivid Sangria, pumped up by cherries in simple syrup and fleshy plum fruit. Accented by fennel and basil. Good length and even better value. 89 @bodegasaltanza @ProfileWineGrp
The Grape: Riesling
The history: Founded in 1999 on the Jordan Bench and operated today by Ed Madronich and his father Ed Madronich Sr. Winemaker is Jay Johnston
The lowdown: This just might be the most trocken Ontario Riesling on the market today
The food match: Grilled Veal Chops and Wild Leeks
Flat Rock Cellars Riesling 2012 (43281, $16.95) is a single varietal conundrum, intensely dry, dusty yet dripping in grape concentration. Huge soda nose, I mean a crazy proboscis. Love the dry entry and off-dry tangent. Twenty Mile Bench issue reminiscent of Rheinhessen. Admirable length and trebled finish. 90 @Winemakersboots @UnfilteredEd
The Grape: Agiorgitiko
The history: Main cultivar from a modern winery of the Ancient Nemea, located in the district of Corinth
The lowdown: A 100% indigenous Greek varietal, aged for one year in oak barrel and further matured in the bottle for six months
The food match: Halloumi
A & G Papaioannou Estate Agiorgitiko SV Nemea 2007 (47977, $19.95) has reached a ripe oxy age but this weathered and sensuous, sun-kissed by gods Greek red is still a classic beauty. Quintarelli-like toffee, tobacco acetic reduction and spiced plum seem like high praise I know but the acidity renders it a wash. Look out, buckets of cherries, tart currants and tar join the fun in this very interesting and intriguing Nemean single vineyard stunner. 89 @KolonakiGroup
Good to Go!